Project Management & Support Desk |
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DSI simply defines PM for our staff as the "organizing and directing of other people to achieve a planned result within a predetermined schedule and budget." Before deployment begins, we establish a technology deployment team
comprising your employees and DSI professionals. This team outlines
the roles and responsibilities for each team member and define the various
processes associated with deployment. Below are several aspects of our
technology deployment plan:
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Deployment Solutions Project Management uses our proven methodology that enables the successful (timely and accurate) implementation of customer projects. What differentiates DSI is not just our technical abilities, but also the precision with which our associates execute their engagements. We combine many accepted industry standards with our best in-house practices. DSIs PM team provides our customers with advanced project management,
tracking, and a Project Support Desk (PSD). Deployment Solutions consolidation and centralization of PSD
functions provides a Single Point of Contact (SPOC) support model. The
SPOC model facilities the delivery of support in the following three
essential ways that provide immediate project delivery improvement in
employee/customer service and IT cost containment: 1. By applying best practices and staffing coverage models developed
in high volume call center models, the SPOC model allows for leveraged
phone coverage for responding to calls across the hours of the day and
days of the week specific to each project. Thus, it is in a better position
to meet employee-customer needs/wants/expectations for speed to
response, service request intake and problem resolution/management.
2. Consolidation of functions allows the leveraging (sharing) of facilities,
tools and, most importantly, technical resources and knowledge to resolve
similar issues related to each project. This strategy allows limited
technical resources to be better utilized and the cost of the IT support
infrastructure to be reduced. In addition, enterprise projects do not
cause a distraction to established corporate helpdesk functions and
missions. 3. The consolidated SPOC model allows for a single collection point
for specific project transaction information. This ensure that we have
accurate, complete data to analyze and data-mine to promote
call and problem prevention by applying best practices and tools to
facilitate alternate support methods for specific types of issues.
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